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Soluciones Ágiles Digitales (Agile Digital Solutions), located at 15 Calle de la Innovación, Floor 3, Madrid, Madrid, 28001, Spain, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our site and the services we provide. As a Fintech company providing user-friendly digital banking solutions, secure online transactions, expert financial advice, advanced digital platforms, and access to new investment opportunities, we understand the importance of safeguarding your data.

Information We Collect

We collect several types of information to provide and improve our services, including online banking, mobile payments, investment platforms, financial consulting, and digital wallets. This information includes:

Personal Information: This includes information that you provide to us directly, such as your name, address, date of birth, contact information (phone number and email address), financial information (bank account details, transaction history), and identification documents (passport, national ID card). We collect this information when you register for an account, use our services, or contact us.
Transaction Information: We collect details about your transactions made through our site, including the amount, date, time, and location of the transaction, as well as the recipient's details.
Device Information: We collect information about the devices you use to access our online platform, including the device type, operating system, unique device identifiers, IP address, browser type, and mobile network information.
Usage Information: We collect information about how you use our site, including the pages you visit, the features you use, and the actions you take.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity on our site. This information is used to personalize your experience, analyze trends, and track your use of our online platform. You can control cookies through your browser settings.

How We Use Your Information

We use your information for the following purposes:

Providing and Improving Our Services: We use your information to provide you with access to our online banking, mobile payments, investment platforms, financial consulting, and digital wallet services. We also use your information to improve our services, develop new features, and personalize your experience.
Processing Transactions: We use your information to process your transactions, including verifying your identity, authorizing payments, and preventing fraud.
Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer support.
Communication: We may use your information to send you important notices, updates, and promotional materials. You can opt-out of receiving promotional materials at any time.
Security: We use your information to protect our site and our users from fraud, security breaches, and other harmful activities.
Compliance: We use your information to comply with applicable laws and regulations, including anti-money laundering and know-your-customer regulations.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Financial Institutions: We may share your information with financial institutions in connection with your transactions or to comply with applicable laws and regulations.
Regulatory Authorities: We may disclose your information to regulatory authorities, such as financial regulators and law enforcement agencies, when required by law or in response to a valid legal request.
Business Partners: We may share your information with our business partners to offer you products or services that may be of interest to you.
Affiliates: We may share your information with our affiliated companies for business purposes.
Legal Purposes: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect your information during transmission.
Storing your information on secure servers.
Implementing access controls to restrict access to your information.
Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we erase your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances.

To exercise these rights, please contact us at the address provided above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the date at the top of this Privacy Policy. Your continued use of our site after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at:

Soluciones Ágiles Digitales (Agile Digital Solutions)
15 Calle de la Innovación,
Floor 3,
Madrid, Madrid,
28001
Spain.